From inquiry to next step.

A visitor sends a message through your shareable Kivvett web form. The inquiry is recorded even when the visitor leaves follow-up consent unchecked.

Automation is off by default. When you enable it and a lead has current follow-up consent, Kivvett generates and sends eligible emails automatically, without message-by-message approval. The sequence can send up to two emails: by default, the first 24 hours after capture and the second 72 hours after the first; you can configure both delays and the delivery time zone. Sending is limited to 9 a.m.–5 p.m. in that zone, 25 messages per rolling 24 hours, and leads no older than seven days. Test leads are excluded. Pricing, availability, scheduling, questions, sensitive or unsupported topics, missing context, or generation/delivery uncertainty pause the sequence for owner attention.

A reply is matched only when it reaches Kivvett’s shared inbox and matches both the sent-email thread and the lead’s email address. A matched reply is recorded and stops later automated emails; Kivvett does not automatically answer it. A matched STOP or unsubscribe withdraws consent and stops later messages. Non-routine, unclear, or sensitive matched replies need owner attention. Unmatched email goes to internal review and does not update the lead record.

An appointment request can be recorded from an inbound reply. You can update its progress to requested, scheduled, completed, or cancelled. These are Kivvett tracking statuses: Kivvett does not book appointments or sync a calendar.